A truck dispatcher is integral to the success of a delivery chain and plays an important role in scheduling deliveries and collections. Their job description covers a wide range of responsibilities, and they are also responsible for drivers’ records and routes. Today we’re going to look further into what a truck dispatcher does and the duties involved in this job role.
What is a Truck Dispatcher?
A truck dispatcher is a point of communication who works with both the drivers and customers along a delivery or collection route. The primary responsibility of a truck dispatcher is to create a schedule for the drivers for them to both pick-up and deliver shipments to the company’s customers. They are responsible for handling any special delivery requirements, and they will communicate with the receiver of the delivery to arrange the handling of their goods.
Truck dispatchers also set up the driver’s route, and upon completion of their work, they will review the log that the driver keeps and create records. It’s essential in the delivery business to record information such as vehicle condition and repairs, bills, times of departure and arrival, and the number of completed calls. They are often the team member responsible for creating invoices and bills for shipments and will be the point of contact regarding these items. Generally, a truck dispatcher will work for a freight company (such as JR’s Expedited Freight), and they will likely work with a variety of different types of truck drivers. With deliveries becoming an integral part of daily life nowadays, it’s a job role that will only increase in demand.
Skills Needed to Become a Truck Dispatcher
As you can see from above, a truck dispatcher’s role involves various components and skills. To work as a truck dispatcher, you’ll need to have a reasonable education level and be open to working with a flexible schedule. As drivers work around the clock, dispatchers must also be available during the weekends and holidays. You will need need to have an acute understanding of the local delivery routes and roadways as well as a knowledge of the rules and regulations affecting truck drivers and their working hours. Don’t get overwhelmed! These skills can often be obtained during training and during work experience.
Being a team player is critical for your success as a truck dispatcher, as you’ll be working with many different people to ensure your deliveries are successful and timely. Good verbal and written communication is essential to help with this, and you’ll need to be confident speaking on the phone or communicating with customers via email. Last, but not least, you will need to be able to multitask with ease to be successful in this role.
Dispatch for Rexing Companies
Truck dispatchers play a crucial role in providing timely and efficient deliveries, and it’s an interesting and fast-paced job. With deliveries continuing to increase across the world, it can be assumed that this position will be in demand for many years to come and can provide a challenging and exciting career for many individuals. This can often be the case working with any of the three Rexing Companies. If you think you’re qualified for a role such as this, please get in touch today or visit our job listings on Indeed!